Answering Clinical Questions Improves Patient Safety

You do not need a Doctor’s referral to book an appointment. However, some group or personal insurance policies require a Doctor’s referral in order to reimburse you for some charges. This may include: custom stockings, braces, and/or orthotics, Physiotherapy, Massage Therapy, Chiropody, or Acupuncture.

Physiotherapy services provided by Green Lane Physiotherapy & Wellness is not covered by OHIP. We do however welcome Extended Health Benefit Plans, Motor Vehicle Accident claims (MVA), Workplace Safety Insurance Board (WSIB), and Veteran Affairs plans.

Yes, each and every one of our healthcare practitioners at Green Lane Physiotherapy & Wellness are registered and in good standing with the following colleges. Furthermore, our practitioners are frequently adding to their qualifications with additional education.
• College of Physiotherapists of Ontario (
• College of Massage Therapists of Ontario (
• College of Chiropractors of Ontario (
• College of Chiropodists of Ontario (

Please call ahead to make an appointment. The day of, plan on arriving 15 minutes before your scheduled appointment to fill out intake forms. Our receptionist will guide you through our clinic’s policies and facilities. Please bring with you any relevant doctors reports, medical test results, a full list of your medications, and any other information you feel will help us with your care. Your practitioner will take a thorough medical history, and listen while you describe your symptoms, goals, and concerns. During your first visit, your practitioner will perform a thorough physical assessment of the affected areas, explaining each step of the exam, confirming consent throughout, and ensuring your comfort. Taking into account both medical history, the assessment, and your rehabilitation goals a multidisciplinary treatment plan will be designed. Your treatment plan may involve Physiotherapy, Chiropractic care, Massage Therapy, Chiropody, Naturopathic Medicine, and/or Yoga, in addition to custom braces, stockings, or orthotics. Your practitioner will confirm your consent, and explain the next steps.

At each appointment, you can expect to receive a thorough, professional and effective treatment that will last between 30 and 90 minutes. During each each and every appointment, your practitioner will inform you of your progress, and make sure you are comfortable as possible.

We advise that you wear non-restrictive, comfortable clothing. Make sure that your outfit allows your practitioner to properly monitor the affected area. For footwear, wear comfortable, close toed shoes, such as running shoes. Please do not hesitate to contact us prior to your appointment for clarification on any questions you may have.

Most of the services at Green Lane Physiotherapy & Wellness are covered by extended health benefits. Insurance companies often cover Physiotherapy, Massage Therapy, Chiropractic Care, Chiropody, Orthotics, Custom shoes, compression stockings, and Acupuncture. Prior to embarking on a treatment plan, we recommend that you review your policy, or contact your provider. They will confirm the details of your plan, and walk you through coverage details, and billing information. We will happily assist you in contacting your insurance company, and make sure that you find out the information you need to know. Green Lane Physiotherapy & Wellness provides direct billing to many insurance companies. Let us submit your insurance claims, while you focus on your recovery.

Yes! In addition to supporting general mobility and rehabilitation concerns, Green Lane Physiotherapy & Wellness treats individuals who have been in car accidents, and work related accidents. For your first appointment, please bring with you any relevant information. See the above question (What can I expect from my first visit?) to learn what to expect during your first visit.